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Check out the Customer Service Job Description Below
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WASTE PARTNERS – CUSTOMER SERVICE JOB DESCRIPTION
TELEPHONES / CUSTOMER INFORMATION: (#1 Priority)
- Answer customer calls (questions, sales, sp req., etc…)
- Answer driver calls
- Be proficient in using computer system
* billing * reports
* adding customers * coding
* routing * accts receivable
* notes * system maintenance
* system back-up
- Maintenance & upkeep of phone system
* speed dial * programming options/reports
* answering machine *
- ROUTE BOOKS:
- Process old books thoroughly
- Follow up w/ drivers on questions
- Re routing
- Generate daily books
- Attach notes or work toward note-less books
- Start a report or work w/ WAM on route reports
- REPORTS:
- SCORE/Recycling
- Commodity
- Maintenance Report
- Tire/ Bag Inventory
- New vs Lost
- WAM Knowledge: Industry Specific Billing & Routing System
- Entering customer information
* New/cancel
* Route changes
* Billing information
- Understand & Find reports needed
* Sales Tax
* Customer Counts
- Dealing with program company & following through with requirements
- ACCOUNTS RECEIVABLE:
- Open mail, batch, enter into system, make deposit
- Run reports, send notices, stop svc
- Collections (gather, fill out paperwork, send, code?)
- ACCOUNTS PAYABLE:
- Batch Invoices (open, alphabetize, gather P.O.s, check if paid, etc)
- Code to Accounts Payable
- Approve Payables.
- Check Statements for unpaids.
- Accrual ?
