Customer Service Representative – Job Opening

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WASTE PARTNERS – CUSTOMER SERVICE JOB DESCRIPTION

TELEPHONES / CUSTOMER INFORMATION(#1 Priority)

              - Answer customer calls (questions, sales, sp req., etc…)

              - Answer driver calls

              - Be proficient in using computer system

                             * billing                             * reports                         

                             * adding customers                      * coding

                             * routing                                         * accts receivable

                             * notes                                            * system maintenance

                             * system back-up

              - Maintenance & upkeep of phone system

                             * speed dial                                    * programming options/reports

                             * answering machine     *

  1. ROUTE BOOKS:

              - Process old books thoroughly

              - Follow up w/ drivers on questions

              - Re routing

              - Generate daily books

              - Attach notes or work toward note-less books

              - Start a report or work w/ WAM on route reports

  1. REPORTS:

              - SCORE/Recycling

              - Commodity

              - Maintenance Report

              - Tire/ Bag Inventory

              - New vs Lost

  1. WAM Knowledge: Industry Specific Billing & Routing System

              - Entering customer information

                             * New/cancel

                             * Route changes

                             * Billing information

              - Understand & Find reports needed

                             * Sales Tax

                             * Customer Counts

              - Dealing with program company & following through with requirements

  1. ACCOUNTS RECEIVABLE:

              - Open mail, batch, enter into system, make deposit

              - Run reports, send notices, stop svc

              - Collections (gather, fill out paperwork, send, code?)

  1. ACCOUNTS PAYABLE:

              - Batch Invoices (open, alphabetize, gather P.O.s, check if paid, etc)

              - Code to Accounts Payable

              - Approve Payables.

              - Check Statements for unpaids.

              - Accrual ?