FAQ Category Archives

Although not a requirement, we do recommended that customers bag garbage for sanitary reasons and to reduce the chance of items blowing away during the collection process.

Your cart should be placed at the end of your driveway or at the alley line. Please place carts within three feet behind the curb/roadside, away from poles, mailboxes, vehicles, etc. with the lid opening facing the street.

Our commercial drivers start around 3am in order to get into the accounts that will be blocked by cars once people start getting to work. Our residential drivers begin their routes at 5:30 am (even earlier on holiday weeks when dump times are reduced). Collection times will vary during the year as our many seasonalContinue reading "What time do you pick up my garbage and recycling?"

Waste Partners observes the six national holidays that the disposal facilities in the area are closed: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Residential routes will run their normal schedule on the weekdays prior to the day of the observed holiday. There will be no residential collections onContinue reading "What Holiday’s affect the residential collection schedule?"

Most likely if your cart was not entirely dumped, the bottom of your container was stuffed with lightweight debris (plastic bags, Styrofoam, etc...) that was not heavy enough to fall out when the cart was dumped or material was stuck/frozen to the bottom. This has become an issue as we have found it necessary toContinue reading "Why would only part of my garbage get taken?"

We have a process our drivers complete with each stop that is not “out” for collection in order to earn their bonus each week. They must circle the stop and write down the time they were by so we can communicate that information to our customers. In addition, most new garbage trucks are equipped withContinue reading "How can you tell if my garbage was missed by your driver or if I didn’t get out in time?"

Our entire industry is known for this because of two main reasons. One reason is that once the general public is up and about, our ability to get around in a timely manner diminishes greatly. The second main reason is that our routes are 10 to 12 hours long and the dumps where we mustContinue reading "Why do you start your routes so early?"

If you think you have missed the collection truck, call our office and we can contact the driver and see if they may still be in the area.  In most cases we ask you to wait till the following week’s collection and simply put any extra bags out at no charge. An additional return tripContinue reading "What if I am late setting my garbage/recycling out and I miss the collection truck?"