The Fuel Component part of your invoice is the component of your service that is related to the cost of diesel fuel and is a component of the overall cost of your collection service. The Fuel Component portion of your invoice changes when the cost of diesel fuel reaches certain price points; the Fuel ComponentContinue reading "Why is there a “Fuel Component” listed on my invoice?"
FAQ Archives
Is it a requirement to bag garbage before placing it in the cart?
Although not a requirement, we do recommended that customers bag garbage for sanitary reasons and to reduce the chance of items blowing away during the collection process.
Where should I place my cart for collection?
Your cart should be placed at the end of your driveway or at the alley line. Please place carts within three feet behind the curb/roadside, away from poles, mailboxes, vehicles, etc. with the lid opening facing the street.
Do you have seasonal collection rate?
If you are gone for at least two months within a calendar year you can get on our seasonal rate. While the rate is a little higher you are only charged for the time you are here.
Do you credit my account if I go on vacation?
If you are gone for at least two consecutive collection days and pre-arrange no pickup needed with our office we credit your account for those weeks.
Can I pay with a credit card over the phone?
You can call our office to make a payment over the phone - however there is an extra cost of $3.29. A better option may be going on our website; Online Payments and you can make the same payment with no additional charge. You will need account number and password (password is the last 4Continue reading "Can I pay with a credit card over the phone?"
Are plastic flower pots and landscape edging accepted in the curbside recycling program?
No. plastic flower pots and landscape edging are not accepted in our recycling program. These items are made from a plastic material that is not currently being recycled. The plastic flower pots and landscape edging often have dirt on them that can contaminate the recycling material. These items should be disposed of with your regularContinue reading "Are plastic flower pots and landscape edging accepted in the curbside recycling program?"
Are Styrofoam containers and plastic bags accepted in the curbside recycling program?
No. Styrofoam and/or plastic bags are not accepted in our recycling program. These items should be bagged and placed in your cart so they do not blow way during the collection process.
Is there a charge for Residential Recycling?
Minnesota Statute 115A.93 states, a licensing authority shall prohibit mixed municipal solid waste collectors from imposing a greater charge on residents who recycle than on residents who do not recycle. Therefore, there is not an additional charge for residential recycling in the areas that we provide recycling service. What the State does allow is forContinue reading "Is there a charge for Residential Recycling?"
What time do you pick up my garbage and recycling?
Our commercial drivers start around 3am in order to get into the accounts that will be blocked by cars once people start getting to work. Our residential drivers begin their routes at 5:30 am (even earlier on holiday weeks when dump times are reduced). Collection times will vary during the year as our many seasonalContinue reading "What time do you pick up my garbage and recycling?"
