Waste Partners Most Frequently Asked Questions

Most likely if your cart was not entirely dumped, the bottom of your container was stuffed with lightweight debris (plastic bags, Styrofoam, etc…) that was not heavy enough to fall out when the cart was dumped or material was stuck/frozen to the bottom.

This has become an issue as we have found it necessary to convert our residential collection fleet to “fully automated” trucks.

Switching to these trucks has transformed our industry’s ability to attract and retain drivers, increasing the applicant pool and providing opportunities to potential drivers that otherwise would choose a less strenuous manner of employment.

To avoid having a partially dumped cart, place a bag of garbage at the bottom of the cart and then place lighter material on top of the heavier trash.  This way when the cart is dumped the heavier trash will help sweep out the lighter trash.

Our entire industry is known for this because of two main reasons. One reason is that once the general public is up and about, our ability to get around in a timely manner diminishes greatly.

The second main reason is that our routes are 10 to 12 hours long and the dumps where we must take our trash close by 4pm-5pm. Consider road conditions, traffic, and potential breakdowns and you can see why we start early.

Your cart should be placed at the end of your driveway or at the alley line.

Please place carts within three feet behind the curb/roadside, away from poles, mailboxes, vehicles, etc. with the lid opening facing the street.

Our commercial drivers start around 3am in order to get into the accounts that will be blocked by cars once people start getting to work. Our residential drivers begin their routes at 5:30 am (even earlier on holiday weeks when dump times are reduced).

Collection times will vary during the year as our many seasonal customers come and go. In addition, road conditions due to construction or weather can impact route times significantly. Therefore, we suggest you put your garbage and/or recycling material out for collection the night before if you are unfamiliar with your routes changing schedule.

There are separate routes and trucks for collection of the garbage and the recycling material, so you will likely have different collection times for each.

If you think you have missed the collection truck, call our office and we can contact the driver and see if they may still be in the area.  In most cases we ask you to wait till the following week’s collection and simply put any extra bags out at no charge.

An additional return trip charge (based on additional distance) may be required if you absolutely need us to come back on different day or drive back to an area we have already serviced.

Waste Partners observes the six national holidays that the disposal facilities in the area are closed: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Residential routes will run their normal schedule on the weekdays prior to the day of the observed holiday.

There will be no residential collections on the day of the observed holiday.  Residential routes will then be serviced one day later than normal following the observed holiday. The holiday schedule concludes with the normally Friday collection routes being serviced on Saturday.

Please put your garbage and/or recycling material out the night before on these weeks since we start even earlier and typically dispatch helper trucks/drivers to alleviate the additional trash generated on these weeks. Area dumps are also limited in their times they are open on Saturdays so we need to compress a normal route into their schedule.

A Holiday Schedule can be found on our website by clicking on schedules and scrolling down the Holiday Schedule for Residential Services.

Although not a requirement, we do recommended that customers bag garbage for sanitary reasons and to reduce the chance of items blowing away during the collection process.

We have a process our drivers complete with each stop that is not “out” for collection in order to earn their bonus each week. They must circle the stop and write down the time they were by so we can communicate that information to our customers.

In addition, most new garbage trucks are equipped with cameras that record from three directions (front/rear/ and street-side). These are very valuable tools for issues like this as well as accident investigation or driving complaints.

We have also learned of many situations that tend to get people off schedule. For instance, any time school is closed/late we get several calls because kids are often given this task as a responsibility, but were not up that morning to take out in time.

Holiday weeks are also known for getting people off their typical routines and often put trash out on the wrong day or after the collection truck has serviced the area.